Your Rights · Travel Discrimination
Protect your booking rights and build a stronger discrimination record.
Tell us what happened and when the host's tone changed – get what to save before the listing disappears, a complaint the platform will act on, and a claim for what it cost you.
6
things to save today
3
letters provided
14
day action plan
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One‑time purchase · Printable HTML · Guidance, not legal advice
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Instant delivery to your emailThe Problem
You know what happened and you can't prove it in a form field.
The timing is the evidence
Available until they learned something, unavailable straight afterwards – that shift is what matters.
Listings disappear
Hosts edit or remove listings, and the thread is much harder to explain without them.
Costs not recorded
A last‑minute rebooking usually costs more, and that only counts if you kept the receipts.
Complaint written angry
A furious message gets a template reply; a dated timeline gets escalated to a real person.
What you get
Everything you need to file a complaint that gets read.
6 things to save today
Listing screenshots including the calendar, the full message thread with timestamps, the cancellation notice, your rebooking receipts, and any reviews from other guests.
Your timeline on one page
What was said and when, with the point at which the host's response changed marked clearly – this is what turns an accusation into a complaint.
3 letters provided
The platform complaint, a claim to the host for the extra costs, and a follow‑up when the first response is a template.
Which angle applies
Platform policy, disability access, family status or a broader housing‑discrimination question – and which route tends to move fastest.
If the platform closes it
How to reopen a case, and when it's worth taking it to a housing or civil rights body rather than continuing on the platform.
14-Day Action Plan
A short structure for getting organized, protecting your evidence, and reducing panic before the booking trail gets colder.
How it works
From a cancellation you can't accept to a documented complaint in 2 minutes.
1
Answer 5 quick questions
What happened with the booking, when the host's tone changed, what was said, what it cost you, and what you've already sent.
~2 minutes2
AI builds your complaint plan
Custom HTML with what to save, your timeline, the three letters, which angle applies, and what to do if the platform closes it.
~30 seconds3
Screenshot the listing and thread now
Before you complain – hosts often edit or delete once a case is opened, and the screenshots are what the complaint rests on.
5 minutes to begin6
things to save before the listing changes
3
letters provided
14
day action plan
5
plan sections
Questions
Everything you need to know.
Is this legal advice?
No – it's guidance on documenting what happened and complaining effectively. Whether it amounts to unlawful discrimination depends on the facts and where the property is, and nothing here guarantees an outcome. For anything serious, take legal advice or contact a civil rights body.
What actually makes a complaint stick?
The sequence. A host who says the dates are available, then declines immediately after learning something about you, has created a record. Screenshots with timestamps showing that change carry far more weight than a description of how it felt.
Can I get the extra cost back?
You can ask, and a claim tied to receipts and dates is much stronger than a general complaint. Keep the original booking, the cancellation notice and what you paid instead – the difference is the number you're asking for.
The platform sent a template reply and closed it.
That's common on a first submission. Reopening with the timeline set out clearly, the specific policy named, and the screenshots attached often gets it in front of someone with authority to act.
Should I complain outside the platform too?
Sometimes. Where race, disability or family status is involved, housing discrimination bodies may take an interest, though coverage of short‑term rentals varies. It's worth asking them directly – and it costs nothing to do so alongside the platform complaint.
Reviews
Real bookings, really documented.
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