Refunds & Returns Policy
We want you to feel confident trying our tools. That's why every purchase comes with a straightforward guarantee.
It's simple: if a product doesn't meet your expectations for any reason, request a refund within 30 calendar days of the purchase date and we'll give you your money back. Period.
Contact us within 30 days
Send a message to support@ecomzy.com with the subject line "Refund request."
Include your details
Tell us the email address you used at checkout, your order confirmation number, and which product you'd like refunded.
We process it
Our team reviews and processes your refund. You'll receive a confirmation email once it's done.
A few things to know
• Refund requests must be submitted within 30 days of the original purchase date.
• Refunds are issued to the original payment method used at checkout.
• All refund decisions are made at the sole discretion of EComZy Mall.
• If you're experiencing a technical issue (like a product not loading), contact us first — we may be able
to fix it immediately.
Questions about refunds? Email us anytime at support@ecomzy.com.